SERVICES

What we do

We’re a 24/7 full-service answering service that bridges the gap between you and your clients. Using up to date technology we allow you to access all of your information at home and on the go.

Our Services

24/7/365 Call Center

Life doesn’t stop after hours so why should your answering service? King Communications understands this and has offered 24/7 answering service for more than 60 years. Our backup power and backup systems make sure we never miss your clients and their needs.

Telephone Answering

Big business and one-person operations have a common support need: efficient, cost-effective communication. King Communications’ telephone answering service puts a live voice on the line – a live, courteous and professional voice that can respond to specific requests or situations.

Call forward your telephone to us or use one of our numbers directly. Use a local or 800 number provided by us as your own unique access number. Telephone answering provides many benefits to anyone who requires their phone to be answered personally and professionally.

You have the control over the type of service that best suits your situation: 24-hour service, business-day service, occasional service, call forwarding, order entry, wake-up, or 800 number services.

Call Patching

Emergency calls may be patched directly to whomever’s cell phone or home phone with the caller on hold until the individual answers. Call patching is also referred to as call transfer or call forwarding.

E-Mail or Fax Message Delivery

Your messages can be e-mailed or faxed as we receive them or sent to you daily with a complete record of when the call came in, which agent took the call, and all caller information.

Appointment Scheduling

After learning your business and how you want your appointments scheduled, we’ll schedule appointments for you.

On-Call Scheduling

Streamline complex scheduling to an easy and automated scheduling system for on-call situations.

Our system takes care of all aspects of on-call scheduling including last-minute changes, reports, and notifying the persons on-call.

Secure Text Message

Download a free mobile app on your smartphone to receive text messages. King uses a distinct ring tone to notify you that it’s a message from after-hours answering services.

Experienced, Live Agents

Real people are standing by 24/7/365 to promptly answer your calls, accurately take messages, answer questions, and solve problems. King will help you enhance your personal, and family time and still keep your patients, practice, staff, and colleagues covered with expert, dependable answering and listening service.

Client Access Portal

Access your messages, account information, and more at your convenience.

Our secure web portal gives you the ability to retrieve your messages in the comfort of your home, office, or on-the-go when you need it.

Who we serve

At King Communications we take pride in learning the ins and outs of our client’s industries so that we can provide your customers with professional assistance 24/7. We have the capabilities to service a wide variety of industries including, healthcare, professional, service, and more!

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Healthcare

We serve many healthcare organizations, including home health, doctor’s offices, medical equipment, and more!

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Professional

From attorneys to non-profits to real estate agents, we serve a wide range of professionals!

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Service

We serve all types of trades and services, including contractors, janitorial, plumbers, and more!

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Why pick
king

Since 1947, King Communications has been providing professional phone answering services while maintaining its focus on its clients. We have taken the proper precautions to assure that we are up to date with all HIPAA compliance requirements to keep your client’s business strictly between yourselves.

We know how important it is for your clients to reach you, so we took the proper steps to assure that we are always available when they dial the phone. We have implemented a backup power supply and a backup system to assure we are online when your clients need you most.

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